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Develop good conversations with customers.
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With the current challenges in mind, here, with some minor adaptations, is a module on personal resilience from 2016.
17 Jun 2020 , 4 Min Module
Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.
17 Jun 2020 , 5 Min Module
Health and public sector workers report the highest rates of work-related stress. With increasing workload and expanding roles, how often do you review personal and workplace wellbeing?
17 Jan 2020 , 3600 Min Module
Video is the future of marketing and it’s high time you put your business in the frame.
15 Nov 2017 , 2 Min Article
When the pressure's on, delegation can be a game changer maintains Emma Charlesworth, head of marketing at Numark.
17 Sep 2017 , 2 Min Article
Naz Meghji shares the steps that Avicenna’s pharmacies have taken to improve pharmacy efficiency
08 Feb 2017 , 2 Min Article
Pharmacies are busy and workload looks set to increase. So how do you maintain staff morale?
12 Jan 2017 , 4 Min Article
Pharmacy teams are feeling stressed, dissatisfied and morale is plummeting. So what can be done?
26 Jul 2016 , 4 Min Article
This CPD module is about preparing for action. It explains how to develop and put into practice a vision of your business journey.
25 Jul 2016 , 900 Min Module
With the pace of life so fast, can you learn how to manage it?
04 Jul 2016 , 900 Min Module
This CPD module explains why leadership is important and describes the attributes of a good leader
16 May 2016 , 900 Min Module
How do you prepare for the process of change?
04 May 2016 , 900 Min Module
According to a 2015 report, workplace bullying is on the rise, with about 20,000 calls relating to bullying each year.
07 Mar 2016 , 1 Min Article
The recruitment process is one of vital importance to any business, how do you go about it?
02 Mar 2016 , 900 Min Module
Be clear about the standards you expect from your team, and deal with any problems promptly
04 Feb 2016 , 900 Min Module
